Adhering to scheduling guidelines helps your day go smoothly.
Scheduling and appointments go hand in hand. When it comes to making appointments, you must follow certain procedures avoid causing a delay in the flow of appointments. When you do not follow appointment scheduling procedures, appointments get backed up and others must wait to be seen, which results in frustration for them and the office staff.
Scheduling Procedures
You will likely make appointments either over the phone or in person. Make appointments in a timely manner. For example, if you must be seen in two to three weeks, set up an appointment well before that time to ensure you will be seen. Call as early in the day as possible for a same-day appointment, and understand there is no guarantee that the office staff can work you in.
Appointment Tips
Arrive at least 15 minutes before the scheduled appointment. Some offices will specifically ask you to arrive even earlier than that. This time is especially important on your first visit to a particular establishment, as you will use it to complete registration. When arriving for an appointment, have proper identification and all other necessary information, such as your insurance card, available. If you arrive 15 minutes late or more, the office staff may reschedule your appointment.
Cancellations
Cancellations are necessary at times when something unexpected happens. However, to help the schedule run smoothly, you should cancel an appointment at least 24 hours prior to the scheduled time. For many establishments, if the 24-hour notice is not given there is a monetary charge. When cancellations are conducted properly, the needs of other scheduled persons can be met.
Tags: office staff, Scheduling Procedures
