Desktop support staff resolve communications network problems.
Desktop support staff members help employees and customers resolve technical problems. A diploma or degree in computer technology, network troubleshooting or electronics is the typical career pathway. Calgary is a major commercial center in the western Canadian province of Alberta.
Role
A desktop support worker logs and monitors technology-related questions and complaints, from employees and customers. He installs and helps employees use hardware and software. He prepares periodic summary reports on open and resolved issues.
Salary
In Calgary, the median salary for help desk and desktop support jobs was about $45,000 Canadian in November 2010, according to PayScale. The national median salary range was about $25,000 to $45,000 Canadian for employees with less than one year of experience, to 10 to 19 years on the job, respectively, according to PayScale. For junior employees, those with less than five years of experience, the national median salary range was about $25,000 to $39,000 Canadian.
Outlook
The job outlook in Alberta is generally good. The oil and gas industry, especially with the oil sands development projects, and the low tax policy environment have made the province and its two major cities, Edmonton and Calgary, destinations of choice for both employers and employees.
Tags: about Canadian, median salary, according PayScale, Desktop support staff, employees customers, less than, median salary range
