Presentation and preparation are key to customer service.
In a business that is oriented toward customer service, the front counter is the most important first impression that customers will take away from the experience. If a customer enters a workplace and sees an unhappy, unhelpful person at the front counter, it speaks volumes to the type of experience she will anticipate. However, a first impression can be a positive one, and there are a few simple tips to consider when aiming to impress customers and employers alike.
Instructions
Manage Your Appearance
1. Neat and clean clothing and hair shows confidence and enthusiasm.
Keep a clean and tidy appearance. A clean and well groomed individual will be successful at providing customer service more than someone who appears unkempt or disheveled.
2. A sincere smile will welcome a customer in for service.
Smile. A bright and pleasant smile shows the customer that you are interested in helping him and that you enjoy your job. It gives him a sense of security that his needs will be met.
3. Good posture is an important key to a polished appearance.
Stand up straight. Slouching or fidgeting implies a lack of confidence and focus.
Interaction Skills
4. A friendly greeting will put the customer at ease and start out the dialogue pleasantly.
Greet the customer pleasantly. This is the first actual communication you will have with her, so a cheerful "hello" will show that you are interested in helping her.
5. Engage your customer by giving them your focused attention. Put down the phone.
Listen carefully to the customer. Make eye contact to show you are paying attention.
6. Ask questions if you are unsure what the customer needs.
Effectively communicate your understanding of the issue. Don't hesitate to ask for clarification. Repeat your understanding of the problem to the customer to ensure you understand.
7. Finding the right answer the first time is important.
Provide knowledgeable answers and guidance. If you don't know the answer to the customer's question, ask her to wait one moment while you find the correct answer. Taking the time to find the right answer will impress the customer with your attention to detail.
8. End the conversation professionally and respectfully.
Close the conversation with the customer professionally. Ask if there is any other help you can provide to the customer, and say thank you.
Tags: customer service, first impression, front counter, interested helping, right answer, that interested
